You can place your order directly through our website by selecting the item, choosing your preferred size, adding it to your cart, and completing checkout.

Please make sure your name, phone number, delivery address, and size selection are correct before confirming the order.

To process your order smoothly, please provide:

• Full name.
• Complete delivery address.
• Valid phone number.
• Preferred size.
• Any special notes, if applicable.

If your order has not yet been processed or dispatched, we may be able to help with changes or cancellation. Please contact us as soon as possible at info@lanolie.com or through Instagram @maison.nolie.

Delivery time may vary depending on your location, order availability, and courier schedule. Once your order is confirmed, our team will provide delivery updates when available.

Where this service is available through the delivery method, you may inspect the item before finalizing the purchase.

If the size is not suitable and you decide not to keep the item, it may be returned immediately with the courier. In this case, only the delivery fee may apply.

If you miss the delivery, the courier or our team may contact you to arrange another delivery attempt. Additional delivery fees may apply depending on the location and courier policy.

Once the order has been accepted, the delivery has been completed, and the courier has left, the purchase is considered finalized.

After acceptance, the item is no longer eligible for refund or return unless the product is proven to be defective or incorrect.

Returned items, when eligible, must meet the following conditions:

• The item must be unused and unworn.
• The item must be in its original packaging.
• All tags, labels, and accessories must remain attached.
• The item must be free from perfume, makeup marks, stains, or damage.

Exchanges may be accepted only when the requested size or replacement item is available. Exchange requests are handled based on stock availability and item condition.

Additional delivery or exchange fees may apply depending on your location and the delivery method.

Please contact us as soon as possible with your order details and clear photos of the item. Once reviewed and approved, we will arrange the suitable solution, which may include replacement, exchange, or refund depending on the case.

We recommend checking the product size information before placing your order. If you are unsure, contact us with your measurements and preferred fit.

You may share your height, usual size, bust, waist, hips, and whether you prefer a relaxed or fitted look.

Yes. Our team can help guide you before ordering. When available, size options may be suggested to help you choose the best fit.

Some designs may fit differently depending on fabric, cut, silhouette, and intended style. For example, relaxed pieces may feel looser, while tailored designs may feel more structured.

Available payment methods may appear during checkout. Payment options may vary depending on your location and the active payment providers on the website.

We aim to provide a secure checkout experience. Payment details are usually processed by approved payment providers, and Nolié does not intentionally store full payment card details unless handled securely by a payment provider.

Approved refunds will be processed using the original payment method or another agreed method, depending on the order and payment type. Processing time may vary depending on the payment provider, bank, or delivery process.

Please follow the care instructions included with the product. Delicate fabrics may require gentle washing, hand washing, dry cleaning, or careful ironing depending on the material.

We try to present colors as accurately as possible. However, slight differences may appear due to lighting, photography, screen brightness, and device settings.

Some pieces may be restocked depending on fabric availability and demand. You can follow @maison.nolie on Instagram for restock updates and new arrivals.