Order Confirmation

To process your order smoothly, please make sure that the following details are complete and accurate:

• Full name
• Complete delivery address
• Valid phone number
• Preferred size
• Order notes, if applicable

Size Assistance

If you are unsure about your size, our team can assist you before dispatch. When available, size options may be suggested to help you choose the best fit.

Please contact us before placing your order if you need guidance regarding measurements, fit, or styling.

Inspection Upon Delivery

Upon receiving your order, you may inspect the item before finalizing your purchase, where this service is available through the delivery method.

• If the size is not suitable, the item may be returned immediately with the courier.
• In this case, only the delivery fee may apply.
• The item must remain unused, unworn, and in its original condition.

After Acceptance

Once the order has been accepted, the delivery has been completed, and the courier has left, the purchase is considered finalized.

After acceptance, the item is no longer eligible for refund or return unless the product is proven to be defective or incorrect.

Return Conditions

Returned items, when eligible, must meet the following conditions:

• The item must be unused and unworn.
• The item must be in its original packaging.
• All tags, labels, and accessories must remain attached.
• The item must be free from perfume, makeup marks, stains, or damage.

Exchanges

Exchanges may be accepted only when the requested size or replacement item is available. Exchange requests are handled based on stock availability and item condition.

Additional delivery or exchange fees may apply depending on the location and delivery method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible with clear photos and your order details.

Once reviewed and approved, we will arrange the suitable solution, which may include replacement, exchange, or refund depending on the case.

Refund Processing

Approved refunds will be processed using the original payment method or another agreed method depending on the order and payment type.

Processing time may vary depending on the payment provider, bank, or delivery process.